Refund Policy

Access to the platform, Credits and Standalone Specialists is granted as soon as payment succeeds. By purchasing you ask us to start delivery immediately and acknowledge that, once delivery has started and Credits have been used, statutory withdrawal rights may no longer apply.

• You may cancel at any time. Cancellation stops the next renewal; it does not refund the current period.
• The current period stays active until its end date, with its remaining allowance available.
• Partial months and unused monthly allowance Credits are not refundable.

Top-up Credits are a prepaid usage unit. Unused top-up Credits can be refunded within 14 days of purchase, pro rata to the unused balance, provided the account is in good standing. Credits already consumed are not refundable, since the underlying AI processing has already been paid for.

A Standalone Specialist is a one-time purchase delivered instantly as an access link. Once the access link has been opened, the product is considered delivered and is non-refundable. If the link was never opened, you may request a full refund within 14 days.

Consumers in the EU and UK normally have 14 days to withdraw from a distance purchase. For digital content delivered immediately, that right ends once delivery begins with your express consent — which you give at checkout. Where the right still applies and you have not used the service, we refund in full.

• Duplicate or accidental double charges.
• Charges after a cancellation was correctly submitted.
• Purchases you can show were not authorised by you.
• Credits deducted for a run that failed on our side and was not delivered — these are restored automatically; if they are not, we refund them.

• Dissatisfaction with the quality, tone or usefulness of AI-generated output.
• Credits consumed by completed runs.
• Unused time on a subscription you forgot to cancel, beyond the cases above.
• Accounts suspended or terminated for breach of the Terms of Service.

Purchases made by a company are business-to-business transactions and consumer withdrawal rights do not apply. The discretionary cases in section 6 still do.

Email team@thaydom.com with the account email, purchase date and reason. We answer within 5 business days. Approved refunds go back to the original payment method and typically take 5–10 business days to appear, depending on your bank.

If something looks wrong with a charge, contact us before opening a chargeback — it is almost always faster to resolve directly.